The Beach Club was set up in  2005 by friends who love beach life.   Our goal is to provide the best quality children’s beach clothing and accessories, which will enable your children to look great as well as enjoy the sun safely; if you have any questions or suggestions please contact us on +44 (0)1903 891595 or email us at info@thebeachclubonline.co.uk.

Terms and Conditions

Contact us:

The Beach Club
4 Chanctonbury Close
Washington
West Sussex
RH20 4AR

Tel. 01903 891595
 

Email. info@thebeachclubonline.co.uk

Make a Purchase

Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and place them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order, if it's your 1st visit please create a username and password, this will speed up any future purchases.

If your item is not in stock, we will back order for you. You will always be e-mailed with the option to cancel your order if you would rather not wait.

We accept credit and debit card payment. If you are shopping from Europe or North America or other places outside the UK , place your order and your credit card company will convert the transaction to your own currency. We accept Visa, Mastercard, Switch and Delta. You may send your credit card information via phone, fax, normal post or over the Internet. We also accept payment by cheque. We have to allow 5 working days for a cheque to clear and must therefore allow 7 working days for delivery from receipt of order.

Security

We know of no documented cases of credit card fraud using the PayPal shopping system over the Internet. All credit card transactions use a secure server – please keep a look out for the gold lock at the bottom of your browser. PayPal (Europe) Ltd is a private limited company incorporated in the UK. PayPal Inc. (which is a parent company of PayPal (Europe) Ltd) was acquired by eBay in October 2002, and is located in California, USA. PayPal is the 2002 SIIA Codie Awards winner for "Best eCommerce Solution" and is recognized by PC Magazine as one of" The Top 100 Web Sites." For more information on PayPal please use the following link www.paypal.com/uk .

The Beach Club is constantly reviewing its procedures and any changes to the system are made in a secure way.

Shipping And Handling

Currently our UK postage and packing is free of charge. We can deliver to anywhere in the world and will find the most appropriate and economical means of despatch for your order - please contact us as above re oversees orders.
Your order will normally be delivered within 5-7 working days. If your order is urgent, or you have an important deadline such as a holiday or birthday, please let us know when you place your order.

A signature will often be required on delivery, depending on the despatch method and value of the order. If you are not at home when we try to deliver, the driver will leave a card so that you can arrange a convenient time for redelivery Alternatively you can choose to have the delivery sent to a different address e.g. your work place.

Tax Charges

Where applicable all prices include  VAT at the standard rate, certain items are 0 rated for VAT in the UK, but this may not be the case on orders within the European Union. For orders originating outside the EU, VAT will be deducted from the total cost of the goods.

Returns and Refunds

The Beach Club endeavours to only stock products of the highest quality but if for any reason you wish to return something, we'll happily exchange it or refund your money subject to the conditions below.
1. Goods must be returned within 21 days of receipt.
2. Goods must be unused and returned in their original packaging and condition - we will not accept returns of used or incorrectly packaged items.
3. In the unlikely event that goods arrive faulty or damaged, or develop a fault within a short period of time, please inform us immediately so that we can replace or repair them in accordance with your statutory rights.
4. We are only able to refund the cost of postage where goods are supplied in a faulty or damaged condition - please call us for assistance on 01903 891595
5. These conditions do not affect your statutory rights.

A returns form will be included with your order. If you have any queries regarding our returns policy, please contact us as above.

Cancelling your Order

The UK's Consumer Protection (Distance Selling) Regulations allow you to cancel your contract within seven working days from receipt of goods.

To cancel your contract please write to us at the above address, send an email to info@thebeachclubonline.co.uk with the order number and your instruction to cancel, or call us on +44 (0) 1903 891595

If your order has already been despatched, you must repackage all of the relevant items and return them to THE BEACH CLUB. Please ensure that you send them recorded delivery as we cannot be held liable if items are lost whilst in transit. We may arrange for collection of the item from your residence at your cost. We will refund the relevant part of the purchase price for that order as soon as possible, within a maximum of 30 days after we receive your notification.

Privacy Statement

THE BEACH CLUB is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We aim to safeguard the privacy of our users while providing the highest quality of service.
Our systems collect address and buying information at the point of order or catalogue request so that we may process your order and provide you with the best possible service. We will not email you in the future unless you have given us your consent, and we will always give you the option to receive no further information from us.
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and United Kingdom law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We occasionally make names available to other companies who may also have products that would be of interest. If you would prefer us not to do this, or have any requests regarding your personal information or any queries with regard to the above-mentioned practices, please contact us on info@thebeachclubonline.co.uk.
If you click on a link in an email from us, we may set a cookie on your browser. If you visit our website as a result of clicking on a link, we are thus able to understand how you interact with the pages of our website through the combination of the cookie and pixels set on the pages of our website. This enables us to understand what interested you in our emails and what did not, and what interests you about our website and what does not. We can then try to send you more interesting information in the future. Please note that this information is for our use only - we do not disclose or share this information with any third parties. If you do not wish this to happen, you can change the cookie settings in your browser.
Please note that if you click on a link in our email that takes you to another site - for example the site of someone advertising in our emails, you will need to read their privacy policy in order to understand whether and how they process data about your visit to their site.

Feedback and Complaints

The Beach Club always welcomes feedback from its Customers; all complaints are dealt with in a timely, fair, confidential and efficient manner, our aim is to reply to you within 24hrs of receiving it.

Lesley Sparks
THE BEACH CLUB.